CONCERT Business Management Suite
CONCERT Service Management System Internet Available Centralized Management of Business Functions . CONCERT provides much of what is termed CRM (Customer Relation Management) by allowing companies to create customer accounts and contacts within each account.
All contact and account history is maintained utilizing the activity log. Documents may be stored as electronic files within the customer profile. This helps to keep your service agents, sales representatives, and management in sync regarding customer activity.
Since the initial version in 1999 the Concert Suite has been continuously developing and improving, so today it has become a mature product with an excellent quality/price ratio.
About CONCERT Service Management System
CONCERT Service Management Software™ is designed to organize, track, and report on the processing of orders within your organization. An order can be representative of a sale, process or lifecycle in the delivery of a service within a business.
Many organizations use an accounting system to try and record information about the lifecycle of a product or service, but these systems were not designed for process management and don't provide the level of detail required in a service business.
Some examples of use for CONCERT may include:
|Utility companies||Customer Service|
|Help Desk||Many more...|